I ordered twice and and both times missing around 10 cases and no one has refunded or fixed the issue. they said after the first time they will just send missing cups when inrrnorder which I did and now still missing.
Plus my new shipment has cracks. They blame me for missing boxes.
Ответ от поставщика:
Dear, we are responsible suppliers and we hope you are also responsible customers. For the first time, 6 boxes of goods were sent incorrectly due to fedex's error. When we learned of this situation, we actively communicated with you and agreed to fully compensate you for the second shipment. The second time, 7 days after receiving the goods, you said that 10 items were missing, but you did not provide any evidence to prove that the goods were missing. When we checked with fedex again and again, fedex questioned why you didn't report the lack of goods as soon as you received the goods? Moreover, fedex has also provided evidence that all goods have been signed for, and I have also sent you all certificates of signed receipt of goods.
25 Feb 2024